Terms and Conditions

1. Acceptance of Terms and Use Conditions

Binding Agreement

By accessing the Tech Support UK Ltd website or utilising any of our services, you enter into a binding legal agreement with Tech Support UK Ltd. These Terms and Conditions, along with our Privacy Policy and any specific service agreements, constitute the complete agreement between you and Tech Support UK Ltd regarding our services. If you do not agree to these terms, you may not use our website or services.

Terms Modification

Tech Support UK Ltd reserves the right to modify these Terms and Conditions at any time. Modifications become effective when posted to our website. Your continued use of our website or services following changes constitutes acceptance of modified terms. We recommend reviewing these terms periodically to remain informed of any changes.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy and any executed service contracts, constitute the entire agreement between you and Tech Support UK Ltd regarding our services. Any other communications, negotiations or agreements not documented in writing are superseded by these terms. No employee or representative of Tech Support UK Ltd is authorised to modify these terms verbally.

2. Use of Website

Permitted Use

You may use the Tech Support UK Ltd website solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience, transmitting malicious code or viruses, disrupting the normal flow of dialogue within our website, and any conduct that is offensive, obscene or menacing.

Unauthorised Access

You may not access, attempt to access or transmit any confidential information through hacking, password mining or other unauthorised means. You may not reverse engineer, decompile or disassemble any software on the website. Unauthorised access to this website may constitute a criminal offence under the UK Computer Misuse Act 1990 and similar legislation in other jurisdictions.

Intellectual Property Rights

All content on the Tech Support UK Ltd website including text, graphics, logos, images and software is the property of Tech Support UK Ltd or its content suppliers and is protected by international copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to view and use the website for personal, non-commercial purposes only. You may not reproduce, distribute, display, modify or transmit content without written permission from Tech Support UK Ltd.

User Content and Submissions

Any content you submit through our contact forms, email or other communication channels may be used by Tech Support UK Ltd for responding to enquiries, improving services and business analysis. By submitting content, you grant Tech Support UK Ltd a non-exclusive licence to use the content as described in our Privacy Policy. We will treat submitted information in accordance with our Privacy Policy and UK GDPR requirements.

Hyperlinks to Third-Party Sites

Our website may contain hyperlinks to external websites operated by third parties. Tech Support UK Ltd is not responsible for the content, accuracy or availability of external sites. External links do not constitute endorsement or recommendation. We recommend reviewing privacy policies and terms of any external sites before providing personal information. Your use of external sites is governed by their terms and policies.

3. Service Provision and Agreements

Service Contracts

Services provided by Tech Support UK Ltd are governed by specific service contracts negotiated with individual clients. These service contracts specify the scope of services, service levels, pricing, payment terms and other material terms. In the event of conflict between these general terms and conditions and a specific service contract, the service contract takes precedence.

Scope of Services

Tech Support UK Ltd provides information technology support services as described on our website and in individual service contracts. The scope of services is clearly defined in service agreements and includes only those services explicitly listed. Services outside the defined scope require separate agreement and additional fees. We reserve the right to decline services outside our expertise or capacity.

Service Availability

While we endeavour to provide reliable services, we do not guarantee uninterrupted service availability. Scheduled maintenance, emergency repairs, system upgrades and circumstances beyond our reasonable control may temporarily interrupt services. Where service level agreements specify availability commitments, such commitments apply only to the extent defined in specific service contracts.

Client Responsibilities

Clients share responsibility for successful service delivery. Client responsibilities include providing accurate information about technical requirements and problems, maintaining appropriate physical security of IT equipment, ensuring adequate power and environmental conditions, authorising access and maintenance activities as needed, complying with security policies we implement, and maintaining backups of critical data. Failure to meet these responsibilities may affect service delivery and result in additional charges.

Changes to Services

Tech Support UK Ltd reserves the right to modify, suspend or discontinue services at any time with reasonable notice to clients. Where services are discontinued, we will provide reasonable notice and cooperate with service transition. We may impose limits on service availability or usage where necessary for system stability or security.

4. Fees, Pricing and Payment

Pricing Information

Service fees are quoted in British pounds sterling (GBP) and exclude value added tax (VAT) unless otherwise stated. Pricing is provided in specific service contracts and quotations. Prices are subject to change with reasonable notice. Additional services beyond the agreed scope are charged at rates specified at time of quotation.

Invoicing and Payment Terms

Services are invoiced according to terms specified in service contracts. Typical invoicing may be monthly, quarterly or annually depending on service arrangements. Payment is due within 30 days of invoice date unless alternative terms are specified. We accept payment by bank transfer, credit card and cheque. Payment should reference the invoice number.

Late Payment

If payment is not received by the due date, late payment interest may be charged at the statutory rate specified in the Late Payment of Commercial Debts (Interest) Act 1998, being 8 per cent per annum plus the Bank of England base rate. Overdue accounts may result in suspension of services. Costs incurred in collecting overdue payments may be charged to the client account.

Refund Policy

Once services have been delivered, fees are non-refundable except where required by law or where service failure is due to Tech Support UK Ltd fault. In cases of service failure, refunds are limited to fees paid for the period during which the service failure occurred. Refund requests must be submitted within 30 days of service delivery. We do not refund prepaid fees for services cancelled by the client.

Additional Charges

Emergency support services, urgent response services, work performed outside normal business hours, and travel expenses may incur additional charges. We will provide notice of additional charges before incurring them unless emergency circumstances do not permit advance notice. Emergency charges will be documented and provided separately from standard invoices.

5. Limitation of Liability and Disclaimers

No Warranties

While Tech Support UK Ltd endeavours to provide professional services, we provide services on an "as is" basis without warranties express or implied. We do not warrant that services will be error-free, uninterrupted, secure or meet specific requirements. We do not warrant third-party products or services we may recommend or coordinate.

Disclaimer of Liability

To the extent permitted by law, Tech Support UK Ltd shall not be liable for indirect, incidental, special, consequential, punitive or exemplary damages including loss of profits, revenue, data, business opportunity or anticipated savings, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim shall not exceed fees paid for the service at issue in the 12 months preceding the claim. Some jurisdictions do not permit liability limitations; in such cases, our liability is limited to the maximum extent permitted by law.

Data Protection Liability

We implement appropriate security measures to protect personal and client data. However, no security system is completely impenetrable. We are not liable for data breaches resulting from client failure to implement recommended security practices, unauthorised access despite our security measures, or acts of third parties beyond our reasonable control. We maintain insurance covering our professional liability.

Third-Party Systems and Software

Tech Support UK Ltd provides support and services relating to third-party software, operating systems and hardware platforms. We do not warrant third-party products and are not liable for defects, failures or limitations in third-party products. Third-party products are subject to third-party licences and warranties which may limit manufacturer liability.

Client Acceptance of Risk

By engaging Tech Support UK Ltd services, you accept inherent risks associated with information technology systems and services. You are responsible for evaluating whether our services are appropriate for your requirements and risk tolerance. If you do not accept these risk allocations and liability limitations, you should not use our services.

6. Confidentiality and Data Security

Confidential Information

Tech Support UK Ltd maintains strict confidentiality regarding information disclosed by clients in the course of service provision. We do not disclose client information to third parties except where necessary to provide services or where required by law. Confidentiality obligations survive termination of service relationships. Client data is treated in accordance with our Privacy Policy and UK GDPR requirements.

Security Standards

We implement security measures appropriate to the sensitivity of client data including encryption, access controls, authentication requirements and regular security updates. However, complete security cannot be guaranteed. Clients remain responsible for protecting sensitive information and maintaining their own backups of critical data.

Exclusions from Confidentiality

Confidentiality obligations do not apply to information that is publicly available, already known to Tech Support UK Ltd, required to be disclosed by law or legitimate legal process, or appropriately communicated with client consent.

7. Intellectual Property and Licensing

Ownership of Work Product

All work product created by Tech Support UK Ltd including documentation, configuration files, scripts, procedures and recommendations remains the intellectual property of Tech Support UK Ltd unless alternative arrangements are specified in writing. You are granted a non-exclusive licence to use work product for purposes directly related to the services provided. You may not reproduce, distribute or sell work product without written permission.

Pre-Existing Tools and Methodologies

Tech Support UK Ltd may use pre-existing methodologies, tools, templates and processes in providing services. These remain the intellectual property of Tech Support UK Ltd. You have a limited licence to use such items for purposes directly related to services provided. You may not incorporate such tools into products or services offered to third parties without written consent.

Client Content

You retain ownership of client content including data, documents and configurations you provide to Tech Support UK Ltd. By providing content, you grant Tech Support UK Ltd a non-exclusive licence to use the content for providing services and improving service delivery. We will not disclose client content to third parties without consent except as necessary to provide services.

Third-Party Licences

Services may incorporate third-party software subject to third-party licences. Such licences may restrict use, copying, modification or distribution. You are responsible for complying with third-party licence terms. Tech Support UK Ltd is not responsible for third-party licence compliance or third-party licence restrictions.

8. Termination and Suspension

Termination by Client

Client may terminate services by providing notice as specified in service contracts. Typical notice periods are 30 days unless service contracts specify alternative notice requirements. Upon termination, clients are responsible for payment of all fees due through the termination date plus any early termination charges specified in service contracts.

Termination by Tech Support UK Ltd

Tech Support UK Ltd may terminate services immediately for cause including client breach of material terms, non-payment of fees, unauthorised use of services, illegal activity, or conduct harming Tech Support UK Ltd or third parties. For convenience, Tech Support UK Ltd may terminate services with 90 days notice to client. We will cooperate with service transition and provide reasonable assistance after termination.

Suspension of Services

Tech Support UK Ltd may suspend services immediately without notice if necessary for security, integrity or protection of systems. This may occur if we detect unauthorised access, malware, compliance violations or other security threats. Suspended services resume when issues are resolved. Suspension does not relieve client payment obligations.

Effects of Termination

Upon termination, all licences and rights granted are revoked. We will delete client data within reasonable timeframes unless required to retain data by law. Data retained for legal compliance purposes is handled in accordance with our Privacy Policy. Clients are responsible for retrieving their own data prior to termination.

9. Limitation of Use Licence

Non-Exclusive Licence

Tech Support UK Ltd grants you a limited, non-exclusive, non-transferable licence to use our website and services solely for purposes expressly authorised by these terms and applicable service contracts. All rights not specifically granted are reserved by Tech Support UK Ltd.

Licence Restrictions

You may not sell, transfer, assign, sublicense, reverse engineer, decompile, disassemble, copy or modify services or website content. You may not access website systems through automated means or create derivative works based on website content. You may not use services to provide competing services to third parties.

Licence Revocation

We may revoke or suspend licences at any time if you violate these terms. Upon revocation, you must cease all use of website and services immediately. Revocation does not affect payment obligations for services already provided.

10. Indemnification

Indemnity Obligations

You agree to indemnify, defend and hold harmless Tech Support UK Ltd and its employees, agents and representatives from any claims, liabilities, damages, losses or expenses (including legal fees) arising from your breach of these terms, your use of services, your violation of applicable law, or your infringement of third-party rights. This indemnification obligation survives termination of service relationships.

Indemnity Procedures

We will notify you promptly of any claim subject to indemnification. You have the right to control the defence and settlement of claims provided settlements do not impose obligations on Tech Support UK Ltd without our consent. We will cooperate fully with your defence and provide reasonable assistance.

11. Dispute Resolution and Jurisdiction

Governing Law

These Terms and Conditions are governed by the laws of England and Wales without regard to conflict of laws principles. The UK courts have exclusive jurisdiction to hear disputes arising from these terms and our services.

Dispute Resolution Process

In the event of dispute, the parties will attempt to resolve the matter through good faith negotiation. If negotiation does not resolve the dispute within 30 days, either party may pursue legal remedies through appropriate UK courts.

Jurisdiction and Venue

You consent to the exclusive jurisdiction of the courts of England and Wales and submit to personal jurisdiction in those courts. You waive any objection to venue or claim of inconvenient forum.

Statutory Rights

These terms do not exclude or limit statutory rights or remedies available to consumers under UK law. If you are a consumer, you retain all statutory rights and remedies provided under UK consumer protection legislation.

12. Compliance and Legal Obligations

Regulatory Compliance

Tech Support UK Ltd operates in compliance with all applicable UK laws and regulations including GDPR, Data Protection Act 2018, Computer Misuse Act 1990, Consumer Rights Act 2015 and industry-specific regulations. Clients must comply with all applicable laws regarding their use of services and processing of data.

Export Controls

Our services and any technology provided are subject to UK export control laws. You may not export services or technology to restricted countries or entities without appropriate authorisation.

Sanctions and Compliance

Tech Support UK Ltd does not provide services to individuals or organisations subject to UK, US or international sanctions. You represent and warrant that neither you nor anyone benefiting from services is sanctioned or prohibited from receiving services.

13. Severability and Entire Agreement

Severability

If any provision of these Terms and Conditions is held invalid or unenforceable, such provision is severed and does not affect the validity of remaining provisions. Remaining provisions continue in effect. If severance of an invalid provision materially alters the balance of rights and obligations, the parties will negotiate replacement provision achieving the original intent.

Waiver

Failure to enforce any provision of these terms does not constitute waiver of that provision or waiver of other provisions. No waiver is valid unless documented in writing and executed by authorised representatives.

Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Cookie Policy and specific service contracts, constitute the entire agreement between you and Tech Support UK Ltd regarding services. All prior negotiations, agreements and understandings are superseded.

14. Contact Information

If you have questions about these Terms and Conditions or wish to provide notice regarding these terms, please contact:

Effective Date

These Terms and Conditions are effective from 1 January 2026 and apply to all service engagements from that date forward. We reserve the right to update these terms at any time, with changes becoming effective upon posting to our website.