Contact Tech Support UK Ltd

Get in Touch

Tech Support UK Ltd welcomes enquiries from potential clients and existing customers. Whether you have questions about our services, require urgent technical support or would like to discuss a longer-term support arrangement, our team is ready to assist you. We pride ourselves on responsive, professional communication and rapid response to all enquiries.

Contact Information

Direct Communication

Business Hours

Tech Support UK Ltd office is open during the following hours for telephone enquiries, email correspondence and consultation meetings:

• Monday: 09:00 - 17:30 (GMT/BST)
• Tuesday: 09:00 - 17:30 (GMT/BST)
• Wednesday: 09:00 - 17:30 (GMT/BST)
• Thursday: 09:00 - 17:30 (GMT/BST)
• Friday: 09:00 - 17:30 (GMT/BST)
• Saturday: Closed
• Sunday: Closed

Public holidays in the United Kingdom are observed as closed days. Our office may close additional days during the Christmas and New Year period.

Response Times

We are committed to responding to all enquiries promptly. You can expect the following response times based on communication method:

• Telephone: Calls are answered during business hours or routed to voicemail. We return all voicemail messages within 2 hours during business hours or by 10:00 the following business day.
• Email: Email enquiries are typically responded to within 4 business hours during normal business hours or by 10:00 the next business day if received outside business hours.
• Contact Form: Enquiries submitted through our online contact form are reviewed promptly and a response is provided within 24 hours.
• Urgent Support: Clients with existing support contracts have access to expedited support with response times specified in their service level agreements.

Contact Form

You can use the form below to submit your enquiry directly. Please provide as much detail as possible about your enquiry so we can respond helpfully. Fields marked as required must be completed.

Note: This contact form is for enquiry purposes. By submitting this form, you agree that your information will be processed in accordance with our Privacy Policy. We will use your contact information solely to respond to your enquiry and will not share it with third parties without your consent.

Alternative Contact Methods

Telephone Support

For immediate enquiries or to speak directly with our team, please call us on . Our telephone system is monitored during business hours and voicemail is available outside business hours. When calling, please have available any relevant information about your enquiry or technical issue to help us assist you efficiently.

Email Enquiries

Email is an excellent method for detailed enquiries allowing you to provide comprehensive information. Please send your enquiry to . Include as much detail as possible about your requirements or technical issue. For security reasons, we recommend not including passwords or sensitive authentication information in email messages. We can discuss secure information handling when we respond to your enquiry.

In-Person Meetings

We welcome the opportunity to meet with potential clients and existing customers in person when appropriate. Our offices are located at Kemp House, 160 City Road, London, EC1V 2NX. To arrange an in-person meeting, please contact us by telephone or email to schedule a convenient time. We typically can arrange meetings within 2-3 business days of request.

Scheduled Callbacks

If you prefer not to wait on the telephone, we can schedule a callback at your preferred time. When you call, simply request a scheduled callback and provide your preferred time and telephone number. We will call you back at the requested time during business hours.

Information to Provide When Contacting Us

To help us respond to your enquiry most effectively, please consider including the following information in your contact:

For Service Enquiries

• Company name and size (approximate number of employees)
• Current IT infrastructure overview (approximate number of computers, servers, key systems)
• Description of your technology challenges or requirements
• Current IT support arrangements (if any) and what you would like to change or improve
• Your preferred communication method for ongoing contact
• Timeline for implementing new services
• Budget parameters if known

For Technical Support Enquiries

• Clear description of the technical issue being experienced
• When the problem started and how often it occurs
• Systems or software affected (operating system, applications, etc.)
• Error messages displayed (if any)
• Steps already taken to troubleshoot the issue
• Impact on business operations
• Urgency of resolution required

For Existing Clients

If you are an existing client, please include your account name or reference number in your communication to help us locate your details and provide faster, more personalized service.

Data Protection and Privacy

When you contact Tech Support UK Ltd via any method, your personal information is handled in accordance with our Privacy Policy and UK GDPR requirements. We collect only information necessary to respond to your enquiry and will not share your information with third parties without your consent. For detailed information about how we process your data, please review our Privacy Policy.

Other Resources

Frequently Asked Questions

Many common questions about our services, pricing, data privacy and technical issues are answered in our FAQ section. Please visit our Frequently Asked Questions page which may address your enquiry immediately.

Policy Documents

Detailed information about our policies is available in our legal documents:

• Privacy Policy - how we collect, use and protect your personal data
• Terms and Conditions - legal terms governing use of our website and services
• Cookie Policy - how we use cookies and similar technologies
• Legal Notice - legal identification and jurisdiction information

Service Information

For detailed information about our service offerings and capabilities, please visit our Services page or About Us section for background on our company and team.

Contact Us Now

If you are ready to take the next step, whether that is learning more about our services, requesting a consultation or arranging support, please contact us today using any of the methods described above. We look forward to hearing from you and discussing how Tech Support UK Ltd can support your technology requirements.